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Divide and Conquer |
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The dealer matrix is a way to make us compete against one another for a better
rankings, and consequently, a better schedule at the expense of our
coworkers' schedules. On the surface, it is incentive for better
performance, but on a deeper level, it discourages us from assisting our
fellow dealers to improve their skills and level of customer service.
Why would any individual want to assist their coworker if it means
risking their own status within the company? It would be for the benefit
of the company to encourage us to help our coworkers without
repercussions to our own personal security. The current policy only
encourages a dog-eat-dog relationship among coworkers. We all know the
silent “What time is your bid?” discussion that goes on behind the
scenes after the dealer matrix. |